Telehealth Disclaimer

If you are having a medical emergency, call 911 or go to the nearest emergency room. Do not use this website, the invitation form, or email to report an emergency — messages are not monitored continuously, and Everton does not provide urgent, emergency, or after-hours crisis care. If you are in crisis or thinking about harming yourself, call or text 988 to reach the Suicide and Crisis Lifeline.

Telehealth means your clinician evaluates you and manages your care remotely — typically a scheduled video visit, with messaging between visits. Lab work is done in person at a collection site near you, and the results are reviewed with you remotely.

A remote visit cannot include a hands-on physical examination. Some conditions require in-person evaluation, imaging, or procedures that telehealth cannot provide. Your clinician will tell you when something falls outside what can be handled safely at a distance, and will refer you for in-person care.

You remain responsible for maintaining a relationship with a local primary care provider and for seeking in-person care when it is needed. Care at Everton is intended to complement in-person medical care, not to replace it.

Our clinicians are licensed in California. You must be physically located in California at the time of each telehealth visit; we cannot provide care to you while you are outside the state.

Care is delivered by certified clinicians — physician assistants and nurse practitioners — working under physician supervision. Cristina Castellanos, PA-C holds California PA License #60833. Physician assistants are licensed and regulated by the Physician Assistant Board of California; to verify a license or file a complaint, visit www.pab.ca.gov.

Whether any medication is appropriate is a clinical judgment your clinician makes based on your history, evaluation, and lab work. No medication is guaranteed, and asking for a specific treatment does not mean it will be prescribed. Some medications cannot be prescribed by telehealth under state or federal law.

Telehealth depends on your device and internet connection, and poor connectivity can interrupt or delay a visit. We use services intended to keep visits private, but no electronic communication is completely secure. Please join visits from a private place where you are comfortable discussing your health.

Before care begins you will be asked to review and sign a telehealth consent covering these points in full. Reading this page is not consent, and nothing here replaces that process.

Everton is not yet accepting patients. Nothing on this site begins care, and submitting the invitation form does not create a provider–patient relationship.

Questions about how telehealth works at Everton: concierge@evertonwellness.com. For emergencies, call 911.